Testimonials

Customer Testimonials

I love my HD
“I recently bought a HD television. When I tried to hook it up, the reception was terrible.  I’m glad that you offered to bring out a service tech to investigate the problem.  The next day, Jeremy showed up and fixed the problem very quickly and efficiently. He was courteous and very knowledgeable. You are lucky to have him represent your company.”

Nice Job on Install
“Cynthia and her husband want to make sure the tech knows that he did a job well done and they are very pleased with the service they received. They want to give a great “compliment” and Kudos to tech 0051. Thank You!!!”

I Really Like Taking Those Calls
“Mrs. Lloyd called in and wanted to give a complement to tech 0506. She said he did a wonderful job and was extremely helpful. She said he was very professional, courteous and great asset to the team.”

I appreciate the patience
“Lamar got a huge compliment for an excellent job he did. The customer was very happy that he was sent. Lamar was very kind and patient and answered all his questions. He went above and beyond to make sure everything was working before he left.”

Top Notch
“Customer call and said that James, Tech # 2657 was top notch and very professional and we should hire more techs like him!”

Please Forward to Supervisor
“Loretta the customer called in to let us know that tech #2699 did a great job. He was very polite. Customer wants to make sure we forward this info to his Supervisor.”

Thanks Doug!
“I have been a customer for about a year. I just signed up for a promotional trio package that seemed to fit our needs very well and finally allowed us to get rid of dish. The representative came to our house the other night to present the information to us. I just wanted to comment on his visit and my experience. He came to the house and was very polite and professional. He was not pushy at all and very knowledgable about the products. He was very upfront about "all" of the fees that would be included on the billing price per month. When we did agree to go with the package he again made sure that I understood that the billing and promotional pricing. I was so impressed with the quick response and the way he presented the package. I just wanted to give him the credit he diserves for the outstanding job he did. I could tell that he believes in what he is doing and enjoys his job. Customer service was his number one objective all along. I am thoroughly impressed with your company and the representative did a great job helping us out and I will definately pass his name and your company name on to others. Finally a cable company in town that cares about customer service and satisfaction. Keep up the great work.”

Thanks For Fixing The Problem
“A customer took the time to come into our office and say thank you to the TAK Communications technician that came to his house. He felt that he did a very thorough job (he was an elderly gentleman and pretty slow moving so that I feel says a lot!). He had had other techs out before and said that none of them have ever been this thorough and he really appreciated it. The TAK tech was the tech that went out and found 4 issues with his service that he felt was causing all of the problems. He wanted to commend Mike's supervisor for a having a great tech!”


Your staff deserves a word of praise
"I am writing this to personally recognize two people from your company who deserve a word of praise. Last week, Jeff knocked on our door to see if we were happy with our existing cable provider. We were not totally disenchanted with our current provider, but were paying a lot of money for our monthly charge. Jeff reviewed our circumstance, told us what he had to offer, answered all of our questions and concerns—and we switched! Jeff is, I believe, not part of your sales team, but I am telling you that man could sell a moose a hat rack! He was delightful. He was knowledgeable, respectful and not the least bit pushy. He could and should be teaching classes on how to make the sale. Please acknowledge him for the job he is doing. He said he likes being on the management team, but with his personality and charisma, he should be in charge of sales!

Then today your installer, Justin, came and did an excellent job on a difficult install. He had to crawl under our deck twice and the temperature outside is a chilling 4 degrees. Everything about the installation was complicated, but he did it in a most professional way.

Please recognize both of these gentlemen for an outstanding job. We are so impressed and happy to be a customer!"